Connecting to the network
New connections and connection alterations
What is a new connection or connection alteration?
A new connection is where no current physical link exists between a distribution system and a retail customer’s premises, for example, a new house or office block.
A connection alteration is an alteration to an existing connection, including an addition, upgrade, extension, expansion, augmentation or any other kind of alteration (including micro embedded generation). For new connections and connection alterations, the customer must complete an ‘Application for Low Voltage Connection Form’ and submit it to Essential Energy for approval. The preferred process for submission of this form is online via the Connections Portal (see below).
No electrical work (i.e. connecting a customer’s premises to the network or performing a connection alteration) can be completed without this approval. In order to facilitate the connection process, strict timeframes have been implemented around the management, reporting and response to all customer enquiries and applications.
Most of the works involved in the connection process are contestable. This means that you can choose from a list of independent Accredited Service Providers (ASPs) to do the work. A list of ASPs is available on the NSW Trade and Investment website.
If you are moving into a premise that already has electricity connected you need to contact an electricity retailer to arrange supply. A list of retailers is available at www.aer.gov.au
Connecting to the network information pack
The Connecting to the network information pack contains all the information you need to submit an application for a new connection or a connection alteration. It is important you read this pack prior to submitting an application or making an enquiry.
Applications for new connection or connection alteration
The preferred method for application is via the online Connections Portal. Click on the button adjacent to access the portal.
If you have a login and password please click the login button in the upper right hand corner of the portal. Note: You can use the portal without a login and password. A login and password is only advised if you are a frequent user of the portal. To obtain a login and password please email email@example.com
Only once your application has been approved and accepted by Essential Energy, in the form of a Connection Offer, can any physical work commence for your connection. The type of connection offer you receive will depend on the type of connection you require.
This portal has been tested on IE7, IE8, IE9, Chrome v28, Firefox v22 and Safari v5.
New connection or connection alteration enquiries
If you are unsure of your connection requirements, Essential Energy encourages you to make a connection enquiry by using the Enquiry Portal. Click on the button adjacent to access the portal.
We can then determine if you need network augmentation in order for your connection to be completed and direct you to the appropriate type of ASP.
Enquiries can also be made by calling 13 23 91.