Essential Energy Safety advice for the community

As a key part of the communities in which we operate, Essential Energy is committed to ensuring the safety of all community members in any way we can.

We assist community groups, schools and individuals 'at risk' by providing:

  • Electrical safety advice.
  • Electrical awareness educational material – including brochures, fact sheets, warning stickers and interactive displays.
Stay away from fallen powerlines
  • Always stay at least eight metres away from a powerline on the ground, objects in contact with wires, or a low hanging powerline.
  • Do not touch the line or object in contact with it. Always assume it is live and report it to Essential Energy on 13 20 80 as soon as possible.
  • Also stay away from anything that may be in contact with the line, such as fences or trees, as they are conductors of electricity. Be aware that electricity can arc to surrounding objects and possibly you if you are too close. You can be seriously injured without actually touching the powerline.
  • Be aware that electricity infrastructure may be damaged as a result of strong winds and lightning during storms and motor vehicle accidents.
  • Potential indicators of damage include flickering or no power supply, fallen trees, smoke or steam, burnt areas on the ground, visual damage to electrical equipment including poles, cross arms, insulators and stay wires.
  • On rural properties, always be aware of potential electrical hazards when checking stock.
  • If you see damaged infrastructure or low hanging powerlines, report it immediately on 13 20 80 or use our online form.

Dial before you dig
It's important to let Essential Energy know if you'll be digging in or around powerlines.
Find out more

Bushfire safety
Bushfires can be disastrous for local communities – yet there are a number of steps you can take to heighten safety precautions.
Find out more

Contact Essential Energy
To find out more about community safety matters, call 13 23 91 and ask to speak to a member of the Public Safety team, or email


Electricity safety
education resources for
primary schools

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