Secure Web Forms FAQs
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Once I submit my form, how long does it take for Essential Energy to receive it?Submitted forms are received instantaneously.
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Can I submit forms from my iPhone?Yes! You can access SWF from any internet enabled device.
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Is there an app for SWF?
No.
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When will the form be processed by Essential Energy?Depending on the number of forms Essential Energy Customer Connections staff receives, there may be a delay of several days for your form to be processed.
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Can I delete a form once it is submitted?
No. If you realise that you have submitted a duplicate form or did not intend to submit a form then please send an email to connection.enquiries@essentialenergy.com.au and we will delete it for you after checking that it is a duplicate/or not required.
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I have submitted forms to Essential Energy before. Do I need to register for SWF?
No. Your details will already be in our contractor management system however if you have not received your username please send an email to connection.enquiries@essentialenergy.com.au and we can either resend it to you or create it if it has not been generated.
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I have never submitted a form to Essential Energy before. How do I register to use SWF?
1. If you are requesting authorisation to work on our network please complete CEOF6203 - Application for Authorisation
2. If you do not require authorisation to work on our network please send an email to connection.enquiries@essentialenergy.com.au including;
Full name
Business name
License number/s
Trading and/or Postal address
Contact phone/fax/mobile numbers
EmailOnce your contractor record has been created we will send you the username by email.
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Can I search for a form in SWF?Yes. You can go to Submitted Forms and search on a Customer name, Street name or Certificate number, Meter number.
