We have improved our automated messaging when you call our contact centre
You can now receive real time updates on any outage. For more information watch the video below:
Tips to remember during power outages
Some tips to help minimise inconvenience:
- you can help protect sensitive electrical appliances, such as computers, by switching them off and unplugging them before the planned outage time
- if you rely on an electric pumping system for your household water supply, make sure you store enough water for your needs while the power is off
- switch off stove hotplates, ovens, and any other small appliances in case you’re not home when power is restored, and avoid opening your fridge or freezer while the power is off
- there should be no need to turn off solar inverters – they should automatically turn off and back on.
Please check with your electricity retailer to ensure they have your correct address, phone, and email details so Essential Energy can share updates and information about future planned work. If your retailer has a valid mobile contact number, Essential Energy may provide future notifications via SMS.
While every effort is made to minimise the impact of work on customers, planned power supply interruptions are required from time to time. Individual customers will receive advance notification from Essential Energy with the specific dates and times of any planned interruptions.
View planned outages
Essential Energy regularly inspects and maintains the electricity network to ensure you enjoy a reliable power supply, however there will be occasions when the supply may be interrupted due to circumstances beyond our control. Unplanned interruptions can occur due to storms, lightning, strong winds, bushfires, vegetation or animals contacting powerlines, accidents and faults.
View current outages
If you would like to report an unplanned outage please call us on 132080 or report it online.
Tips for dealing with extreme heat
To minimise demand on the network during extreme heat, household tips for energy efficiency include:
- during the day, keep heat out by closing windows, doors, blinds and curtains
- at night, let cooler air in by opening windows and doors
- adjust air conditioners to 24 degrees or warmer, to not over cool your house
- as much as possible, limit use of air conditioners and try to use fans instead
- keep fridges at five degrees and limit the number of times the door is opened
- switch off lights and appliances when not in use.
More tips for dealing with extreme heat:
- stay hydrated with water and electrolyte drinks
- wear light clothing and place a damp cloth on your neck
- have a cool shower or bath
- if you live in a multi-story building, stay downstairs where the air will be coolest
- if you rely on an electric pump for household water, make sure you have enough water stored in the event of a power outage
- keep your pets cool and hydrated
- plan for how you will manage extreme heat, including possibly visiting family or friends who may have cooler homes.
